Resumen

JANNUZZI, Paulo de Martino. Indicators for the systemic evaluation of social programs: the Pronatec case. Est. Aval. Educ. [online]. 2016, vol.27, n.66, pp.624-661. ISSN 1984-932X.  https://doi.org/10.18222/eae.v27i66.4168.

The article presents a systemic approach of evaluation of social policies and programs and the diverse nature of indicators necessary to respond to different demands for information for the improvement and assessment of public action. It introduces three epistemic perspectives of evaluation; i.e. the bureaucratic-normativism of operational auditing, the technocratic-positivism of economic evaluation of social projects and methodological-pluralism of systemic evaluation of programs which are associated with different conceptions of the nature, complexity and values of social policies. Following this, the article discusses the need to develop specific indicators for the various stages of implantation of the programs and for the evaluation of their systemic components - budgetary resources, institutional resources, human resources, portfolio of services, equipment and social participation. The studies and indicators of Pronatec program, Brasil Sem Miséria [Brazil without Misery], conducted from 2011 thought 2016, are used as an example of the systemic evaluation.

Palabras clave : Educational Indicators; Program Evaluation; Systemic Evaluation; Social Policies.

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