Resumen

CANTERLE, Nilsa Maria Guarda  y  FAVARETTO, Fabio. Proposta de um modelo referencial de gestão de indicadores de qualidade na instituição universitária. Ensaio: aval. pol. públ. educ. [online]. 2008, vol.16, n.60, pp.393-412. ISSN 0104-4036.

This article seeks to develop a management role model that captures the determinants of quality in universities, since they have increasingly been challenged to demonstrate quality in their performance. In the problems point of view, the research is characterized as predominantly qualitative and in terms of its goals as exploratory and descriptive. From a line of reasoning, the procedure was to create a model in which the bibliographic and documental research techniques were used as practical procedures. Data were obtained from secondary sources, and the research was focused on the study of twelve models of quality in universities reported in the literature, which sought out similarities in a group of universities, while attempts were made to understand their singularities. The data collecting and analyses process has allowed us to identify some events related to quality in the institutions surveyed, and also to get a description of the essential indicators to design an university management model closer to reality. The model developed is led by quality elements, that together with the dialogue, makes evaluation a potential feedback link for the security and improvement of quality. The simple format model provides an effective way to act on quality.

Palabras clave : University Management; Assessment; Quality.

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