Abstract

RAMOS, Maria da Conceição Pereira  and  AFONSO, Ana de Fátima Rodrigues. Career in a call center: the Portuguese reality. Rev. Educ. Questão [online]. 2017, vol.55, n.45, pp.74-100. ISSN 1981-1802.  https://doi.org/10.21680/1981-1802.2017v55n45ID12746.

Nowadays many highly qualified young adults are excluded from the labor market, because they are not adapted to their qualifications (BONO, 2000). The call center market has occupied a prominent position in the generation of new jobs (SILVA, 2006), who enter it expect it to be temporary, in transit, until they find a better job (LOUÇÃ, 2012). However, the temporary becomes sometimes long, due to the current restrictions of the labor market, leading workers to remain, contract after contract, adapting as they can to the rhythms and demands of the profession, bearing the social devaluation and the stigma about the work they perform and, thus, pursuing this career (LOUÇÃ, 2012; ROQUE, 2013). In this way, the interest of reflecting on the reasons that lead these workers to develop career in a call center appears.

Keywords : Call center; Career; Jobs for young adults.

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