Resumo

OLIVER, Ana Cristina. Avaliação institucional: uso de abordagens diversificadas de pesquisa. Est. Aval. Educ. [online]. 2010, vol.21, n.45, pp.13-32. ISSN 0103-6831.

The National System of Higher Education Assessment (Sinaes), established by Law Nr. 0,861 of 14 April 2004, consists of three main components: assessment of the institutions (external and self-assessment), evaluation of courses, and assessment of student performance. The aim of this paper is to report on the various survey approaches used in the self-assessment of a private institution of higher education in order to obtain the data needed to evaluate the ten dimensions of Sinaes. The evaluation process was implemented according to a sequence of steps aimed at collecting data to obtain the information necessary to support the analytical process of the institution. Data collection consisted of an electronic questionnaire, inspection of the physical facilities, meetings with focus groups (coordinators, teachers, students and technical-administrative staff), interviews with managers and those responsible for areas of support and assistance to academic and administrative activities, and survey and study of the documentation and institutional data. Based on data and information collected, the committee made the compilation, the comparison and a complete analysis of the data. The final step was the discussion of the data among members of the Own Assessment Committee (CPA) and between the CPA and the managers, so the committee could send a shared diagnosis of the weaknesses, potentials and actions to be taken.

Palavras-chave : Institutional Assessment; Self Assessment; Evaluation of Education; Higher Education.

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