Resumen

CHRISPINO, Álvaro. Gestão do conflito escolar: da classificação dos conflitos aos modelos de mediação. Ensaio: aval. pol. públ. educ. [online]. 2007, vol.15, n.54, pp.11-28. ISSN 0104-4036.

The enclosed article starts by presenting a recent study carried out by a research institute and it demonstrates the importance that the student gives to education, to school, to the teacher and at the same time it shows his concern with violence. With such motivation, it discusses the concepts of conflicts and school conflicts in order to contribute to the clarification of the problem, it indicates the mediation of the conflict as a powerful and potent alternative to reduce school violence. Finally, it lists questions that should be taken into account when the school has in mind the implementation of its program of mediation conflict.

Palabras clave : Educational Policies; School Violence; School Conflict; Mediation of School Conflict.

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