Resumen

FREITAS, André Luís Policani; RODRIGUES, Sidilene Gonçalves  y  COSTA, Helder Gomes. Emprego de uma abordagem multicritério para classificação do desempenho de instituições de ensino superior. Ensaio: aval. pol. públ. educ. [online]. 2009, vol.17, n.65, pp.655-674. ISSN 0104-4036.

Since the 90's, the Brazilian University System has experienced a fast growth, which is characterized by the increasing quantity of Universities and University Degree Courses. In this context, it's essential that exists an efficient Education Evaluation System to monitor the information of these universities and to assure that the education quality provided by them achieve the recommended standards. One way to get the Education System efficiency is to continuously evaluate  the performance of Universities concerning several criteria. Thus, this work presents a multicriteria approach based on the traditional Weighted Average method for sorting the universities performance according to professors and students points of view. In order to investigate the application of this approach, a case study was conducted in a Public university. The weaknesses/potentialities and the critical points which must be prioritized in order to improve the Education Quality were identified.

Palabras clave : Multicriteria Classification; Universities; Quality.

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