Resumen

ISHIDA, Jéssica Sayuri; STEFANO, Silvio Roberto  y  ANDRADE, Sandra Mara de. Avaliação da satisfação no ensino de pós à distância: a visão dos tutores e alunos do PNAP/UAB. Avaliação (Campinas) [online]. 2013, vol.18, n.03, pp.749-772. ISSN 1414-4077.

This study originated from a research that had as objective to analyze the satisfaction with the specialization’s program of the National Program of Public Management (PNAP), of Universidade Estadual do Centro-Oeste - UNICENTRO, from the point of view of academics and tutors. For that, a descriptive and exploratory as well as the quantitative research was used as methodology. For the data collection questionnaires were applied, which had the participation of 72 academics of the eight poles, involving the three programs of PNAP, which are Public Management, Municipal Public Management and Health Management, besides the 50 on site and distance tutors. With the analysis of the collected information, it was verified that there are high rates of satisfaction for both, academics and tutors. It could also seen that there is a concern to maintain the quality of education, since that tutors and professors are answering appropriately and promptly to the requests of academics.

Palabras clave : Distance Education; PNAP; Satisfaction; Quality.

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