Resumen

MARINHO, Sidnei Vieira  y  POFFO, Gabriella Depiné. Quality of Diagnosis in a Higher Education Institution: the perception of the academic community. Avaliação [online]. 2016, vol.21, n.2, pp.455-477. ISSN 1982-5765.  https://doi.org/10.1590/S1414-40772016000200008.

The purpose of this article is to present the quality perception in a higher education institution, by having as its research subjects the students, professors and managers. Thus, this research was developed by descriptive analysis of quantitative and qualitative datas, which its problematic was to present the perception about the educational quality in the academic community, regarding to indicators of the Ministry of the Education - MEC. The instruments applied in this research in order to identify this relation were the model HedPERF questionnaire, customized to the students, professors and managers interview. the datas acquired by statistical survey were connected related by quality indicators introduced by MEC in its external evaluation, which purposes in presenting important counterpoints or improvement to the educational management of the HEI, Faculdade AVANTIS. As the research purpose, it was intended to indicate a conceptual perspective of the educational quality, from the theoretical contribution to the evaluation instruments available, which allows to guide the management in the HEI. The main result to ponder is focused in checking the evaluation created by the MEC indicators, which presents a lower result, in relation to the subject perception of this research, before the employment of the instrument HedPERF Adapted.

Palabras clave : Quality; Higher education; Model HedPERF adapted.

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