Resumen

SOUZA, Valdinei Costa. Quality in higher education: an operational concept vision. Avaliação [online]. 2017, vol.22, n.2, pp.332-357. ISSN 1982-5765.  https://doi.org/10.1590/S1414-40772017000200004.

Abstract: This paper analyzes the concept of quality, its definition, treatment and use in processes to improve higher education. It discusses the concept within the production of goods and services and their insertions in the context of higher education, articulating this discussion with the evaluative experiences of the National Higher Education Evaluation System (Sinaes) and Graduate Assessment, including regulatory actions arising therefrom. As a result, signals limits and relationship between quality, assessment and regulation as intertwined concepts, but perform different functions in the appropriation of what is good or appropriate for the educational level into focus. It concludes pointing indicators and benchmarks as key concepts to discuss quality in process of evaluating and its meaning.

Palabras clave : Sinaes; Capes Evaluation; Quality; Higher Education.

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