Resumen

BONNEFOND, Jean-Yves; BONNEMAIN, Antoine; FONTES, Flávio Fernandes  y  CLOT, Yves. To institute conflictive cooperation on the quality of work. Educação. Porto Alegre [online]. 2016, vol.39, n.esp, pp.42-53. ISSN 1981-2582.  https://doi.org/10.15448/1981-2582.2016.s.24326.

Activity Clinic is an active methodology to change work. We show how an experimental device on the quality of work is established at the Flins factory, after a request from Renault corporation. The method of crossed self-confrontation is used with operators of an assembly unit of doors. The results produced are discussed with management, direction and unions. The quality of the analysis and of the dialogue practiced in the device has helped solve performance and health problems that were initially ignored or repressed, as in the example of assembling a given part (coulisse). The recognition of the value of the experience made "at the doors" leads to the design and generalization of an organizational device throughout the assembly department. By the end of 2015, it was deployed in five departments of the factory, where a different "social dialogue" is being developed in the service of sustainable performance, conceived also as a source of health.

Palabras clave : Occupational Health; Job Performance; Quality of Work; Salud Ocupacional; Rendimiento Laboral; Calidad del Trabajo.

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