Resumo

OLIVEIRA, Werley Carlos de; PESCE, Lucila  e  HESSEL, Ana Maria Di Grado. Community of online practice in the light of complex thinking: an experience at SESC São Paulo. Rev. Diálogo Educ. [online]. 2018, vol.18, n.57, pp.462-477.  Epub 07-Fev-2020. ISSN 1981-416X.  https://doi.org/10.7213/1981-416x.18.057.ao02.

This article addresses the interactions experienced by students in an online community of practice designed to give support to a course in the e-Learning format to employees of the logistics department of the Social Services of the State of Commerce in São Paulo (SESC SP). This is a case study aiming to investigate the role of online discussion forums, taking as a guide a reflection derived from the complexity theory by concepts such as autopoiesis, self-eco-organization and circularity, here used as explanatory fundamentals of the observed aspects. The results show the use of online education as a mean to create networks that can contribute to the strengthening of a global citizenship as it explores an active pedagogical dialogical and technologically interactive approach, capable of promoting solidarity meshes of cooperation and polysemic environments that are favored by the reflections arising from emerging problems and possible solutions that can be instigated through the protagonism of formation.

Palavras-chave : Community of practice; Collaborative learning; Complexity; Online education.

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