Introduction:

Palliative care is a right that must be ensured. Faced with the Covid-19 pandemic, social isolation was one of the recommended strategies for tackling the situation.

Experience report:

The team from the Palliative Care Unit of Pedro Ernesto University Hospital organized the flow of care for patients by adding teleconsultation to face-to-face care, with the aim of expanding communication between patients and their families and the health team, thus preserving a therapeutic plan based on the care, reception and adequate respect for this period of coping with the new coronavirus.

Discussion:

Communication between professionals from the different health areas of the unit has intensified due to discussions of the cases and outcomes presented. This article presents the main strategies, processes, perceptions and challenges developed and faced by the interdisciplinary team. The team plays a prominent role in facilitating patient integration and communication with the HUPE and the SUS network.

Conclusion:

The importance of the team is reflected on, in terms of how the center assists patients and family members to help them through the difficult experience with more peace of mind, security and comprehensive care.

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