Introduction:

Based on a national ordinance that regulates and operationalizes telemedicine as one of the measures to cope with the public health emergency resulting from the COVID-19 epidemic, a partnership was established between the federal university and municipal management for the rapid implementation of the telehealth service for COVID-19.

Experience report:

Experience report on the implementation process of the specific telehealth service for COVID-19, a partnership between the academy and the service.

Discussion:

The implementation process requires team sizing, physical space and technological resources, training and continuous education of the team to align the actions, for the agreement and articulation of the call center and telemonitoring flowchart with the local health network at all levels of care, disclosure of the service to the population, attention to ethical aspects, criteria for issuing documents, standing out and integration of the team regarding the clinical approach in teleconsultation and telemonitoring.

Conclusion:

The experience of implementing the Telehealth Covid service in 27 days is reported in this article, and it is likely to be replicated by other municipalities, as a contingency measure due to COVID-19. The significant number of visits, the social mission of the public university and its articulation with the local health system stand out after two months of operation.

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