Introduction:

The Medical course at the Federal University of the Triângulo Mineiro (UFTM) was created in 1954. In 2011, the Supervised Internships in General and Community Medicine I and II were included in the clerkship program, which immersed students in the local Primary Care network - a process marked by conflicts and limitations. Aiming to solve the impasses created, UFTM hired, through a public tender, Family and Community Medicine preceptors to work in the municipal network.

Objective:

To analyze the institutional arrangement proposed to optimize the teaching-service relationship in supervised clerkships in the area of Family and Community Medicine, from the perception of teachers and preceptors of the Department of Public Health who work in Primary Care.

Method:

Case study supported by documentary research and interviews with three professors and three preceptors from the medical school of a public institution.

Result:

Thematic content analysis revealed three core aspects that were grouped into the categories: “Difficult setting”; “Mismatch of expectations”; and “Loose threads”. The “Difficult setting” demanded negotiation and a power shift between institutions and their agents. The (con)fusion between the roles of teacher and preceptor produced “Mismatches of expectations”. In “Loose Threads,” the gap between the university and the municipal network seems insurmountable and reiterated was after the public tender.

Conclusion:

The public tender process and hiring of preceptors proved insufficient to overcome the challenges of connectivity between the university and the municipal health network. The research shows that there is no simple way to integrate teaching-service and that the interdependence of the actors points to the challenge and the need to build agendas and collective decision spaces.

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