<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1414-4077</journal-id>
<journal-title><![CDATA[Avaliação: Revista da Avaliação da Educação Superior (Campinas)]]></journal-title>
<abbrev-journal-title><![CDATA[Avaliação (Campinas)]]></abbrev-journal-title>
<issn>1414-4077</issn>
<publisher>
<publisher-name><![CDATA[Publicação da Rede de Avaliação Institucional da Educação Superior (RAIES), da Universidade Estadual de Campinas (UNICAMP) e da Universidade de Sorocaba (UNISO)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1414-40772010000100009</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Avaliação de um curso de ensino superior através da satisfação/insatisfação discente]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Souza]]></surname>
<given-names><![CDATA[Saulo Aparecido de]]></given-names>
</name>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Reinert]]></surname>
<given-names><![CDATA[José Nilson]]></given-names>
</name>
</contrib>
</contrib-group>
<aff id="A09">
<institution><![CDATA[,Universidade Federal de Mato Grosso do Sul  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2010</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2010</year>
</pub-date>
<volume>15</volume>
<numero>01</numero>
<fpage>159</fpage>
<lpage>176</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S1414-40772010000100009&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S1414-40772010000100009&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S1414-40772010000100009&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[O propósito deste estudo foi analisar a avaliação de um curso de graduação através da identificação dos fatores que geram satisfação e insatisfação por parte de seus estudantes e, também, comparar os resultados entre as modalidades de ensino presencial e a distância. O questionário empregado deixou o estudante livre para indicar espontaneamente aquilo que o satisfaz ou insatisfaz. Em seguida, os resultados foram analisados por meio da técnica análise de conteúdo. Os resultados indicam que, na avaliação dos estudantes, os principais fatores determinantes da satisfação e da insatisfação com o curso estão relacionados com a estrutura curricular, o corpo docente e o ambiente social. Foram encontradas diferenças significativas na comparação entre as modalidades de ensino pesquisadas. A estrutura física e algumas características do curso foram consideradas pouco importantes para a avaliação dos cursos pelos estudantes.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[This study analyzed the evaluation of a higher education program by identifying factors that cause satisfaction and dissatisfaction according to higher education students' views and also compared the results between distance learning and traditional classroom students. The questionnaire provided an opportunity for the students to spontaneously indicate the factors that caused satisfaction and dissatisfaction. The results were then analyzed using content analysis technique. The results indicate that students evaluate curriculum structure, faculty, and social environment as the main determinants of satisfaction and dissatisfaction concerning to the program. Significant differences were found in the comparison between traditional classroom and distance learning formats. Department infrastructure and some characteristics of the program were considered unimportant for the students' program evaluation.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Satisfação Discente]]></kwd>
<kwd lng="pt"><![CDATA[Avaliação de Cursos Superiores]]></kwd>
<kwd lng="pt"><![CDATA[Avaliação Discente]]></kwd>
<kwd lng="en"><![CDATA[Student Satisfaction]]></kwd>
<kwd lng="en"><![CDATA[Evaluation of Higher Education Programs]]></kwd>
<kwd lng="en"><![CDATA[Student Evaluation]]></kwd>
</kwd-group>
</article-meta>
</front><body><![CDATA[ <FONT face="Arial, Helvetica, sans-serif"> <h2>Avalia&ccedil;&atilde;o de um curso de  ensino superior atrav&eacute;s da satisfa&ccedil;&atilde;o/insatisfa&ccedil;&atilde;o discente.</h2> <h3>Evaluation of a higher education program through student  satisfaction/dissatisfaction.</h3>     <p>&nbsp;</p> <h4>Saulo Aparecido de Souza,  Jos&eacute; Nilson Reinert    <br> </h4> </FONT>      ]]></body><back>
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