<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2178-5201</journal-id>
<journal-title><![CDATA[Acta Scientiarum. Education]]></journal-title>
<abbrev-journal-title><![CDATA[Acta Educ.]]></abbrev-journal-title>
<issn>2178-5201</issn>
<publisher>
<publisher-name><![CDATA[Editora da Universidade Estadual de Maringá - EDUEM]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2178-52012021000100211</article-id>
<article-id pub-id-type="doi">10.4025/actascieduc.v43i1.50121</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Setores acadêmicos que interferem na satisfação do aluno no ensino superior]]></article-title>
<article-title xml:lang="es"><![CDATA[Sectores académicos que interfieren la satisfacción del estudiante en la educación superior]]></article-title>
<article-title xml:lang="en"><![CDATA[Academic sectors that interfere with student satisfaction in higher education]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ribeiro]]></surname>
<given-names><![CDATA[Iara Margolis]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Correia]]></surname>
<given-names><![CDATA[Walter Franklin Marques]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Campos]]></surname>
<given-names><![CDATA[Fábio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal de Pernambuco Departamento de Pós-graduação em Design ]]></institution>
<addr-line><![CDATA[Recife Pernambuco]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2021</year>
</pub-date>
<volume>43</volume>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S2178-52012021000100211&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S2178-52012021000100211&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S2178-52012021000100211&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO. O Ensino Superior Brasileiro vem aumentando, principalmente, com a participação de Instituições Privadas. Dados recentes do MEC demonstram o alto grau de desistência e abandono, por parte do aluno, de sua graduação, o que afeta tanto o viés pessoal, profissional e emocional do discente, quanto nas questões organizacionais e financeiras da Instituição. Saber o que interfere na satisfação do estudante é uma das formas de atuação para reduzir a taxa de evasão, bem como fazer com que o aluno se engaje mais na sua escolha acadêmica. Diante disso, o presente estudo fez um levantamento dos setores que deveriam ser analisados e entrevistou 44 alunos de graduação, das áreas de &#8216;Saúde&#8217;, &#8216;Humanas&#8217; e &#8216;Exatas&#8217;. Salienta-se que vários fatores interferem na satisfação do educando. Neste sentido, a pesquisa teve como resultado principal a categoria &#8216;Acadêmica&#8217;, principalmente no que diz respeito à &#8216;qualidade de ensino&#8217; e com o &#8216;docente&#8217;, mas também se tem destaque para o &#8216;serviço&#8217;, a &#8216;estrutura física&#8217; e o &#8216;relacionamento&#8217; com o aluno. Como resultado principal o setor &#8216;Acadêmico&#8217; e &#8216;Docente&#8217; foram os pontos tidos como principais para a satisfação do aluno do ensino superior e que as avaliações são espontâneas e sofrem influência do contexto.]]></p></abstract>
<abstract abstract-type="short" xml:lang="es"><p><![CDATA[RESUMEN. La educación superior brasileña se ha incrementado principalmente con la participación de instituciones privadas. Los datos recientes demuestran el alto grado de abandono y abandono por parte del alumno, que afecta tanto el sesgo personal, profesional y emocional del alumno, como los problemas organizativos y financieros de la institución. Saber qué interfiere con la satisfacción de los estudiantes es una forma de reducir las tasas de deserción escolar, así como lograr que los estudiantes se involucren más en su elección académica. Ante esto, el presente estudio realizó una encuesta de los sectores que deberían ser analizados y entrevistó a 44 estudiantes universitarios de las áreas de &#8216;Salud&#8217;, &#8216;Humanos&#8217; y &#8216;Exactos&#8217;. Se enfatiza que varios factores interfieren con la satisfacción del estudiante. En este sentido, la investigación tuvo como resultado principal la categoría &#8216;Académica&#8217;, especialmente con respecto a la &#8216;calidad de la enseñanza&#8217; y el &#8216;maestro&#8217;, pero también el &#8216;servicio&#8217;, la &#8216;estructura física&#8217; y la &#8216;relación&#8217; con el alumno. Como resultado principal, los sectores &#8216;Académico&#8217; y &#8216;Docente&#8217; fueron los puntos principales considerados para la satisfacción del estudiante de educación superior y las evaluaciones son espontáneas e influenciadas por el contexto.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT. Brazilian Higher Education has been increasing mainly with the participation of Private Institutions. Recent data show the high degree of dropout and abandonment by the student, which interferes and affects both the personal, professional and emotional bias of the student, as well as the organizational and financial issues of the institution. Knowing what interferes with student satisfaction is one of the ways to reduce the dropout rate, as well as make the student more engaged in their academic choice. Given this, the present study made a survey of the sectors that should be studied analyzed and interviewed 44 undergraduate students, from the areas of &#8216;Health&#8217;, &#8216;Human&#8217; and &#8216;Exact&#8217;. It is noteworthy that several factors interfere with student satisfaction. In this sense, the research had as its main result the category &#8216;Academic&#8217;, mainly with regard to the &#8216;quality of education&#8217; and with the &#8216;professor&#8217;, but also the &#8216;service&#8217;, the &#8216;physical structure&#8217; and the &#8216;relationship&#8217; with the student. As a main result, the &#8216;Academic&#8217; and &#8216;Professor&#8217; sectors were the main points considered for the satisfaction of the higher education student and the evaluations are spontaneous and influenced by the context.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[satisfação no ensino superior]]></kwd>
<kwd lng="pt"><![CDATA[qualidade de ensino]]></kwd>
<kwd lng="pt"><![CDATA[setores acadêmicos]]></kwd>
<kwd lng="pt"><![CDATA[avaliação do estudante]]></kwd>
<kwd lng="pt"><![CDATA[percepção do aluno]]></kwd>
<kwd lng="es"><![CDATA[satisfacción en la educación superior]]></kwd>
<kwd lng="es"><![CDATA[calidad docente]]></kwd>
<kwd lng="es"><![CDATA[sectores académicos]]></kwd>
<kwd lng="es"><![CDATA[evaluación del estudiante]]></kwd>
<kwd lng="es"><![CDATA[percepción del alumno]]></kwd>
<kwd lng="en"><![CDATA[satisfaction in higher education]]></kwd>
<kwd lng="en"><![CDATA[teaching quality]]></kwd>
<kwd lng="en"><![CDATA[academic sectors]]></kwd>
<kwd lng="en"><![CDATA[student assessment]]></kwd>
<kwd lng="en"><![CDATA[perception of the student]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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