0104-7043 0104-7043 S0104-70432016000300155 10.2015/01047043v25n472016155 España España España 00 12 2016 00 12 2016 25 47 155 172

20 20 17-32 5 5 34 1 1 74-82 10 41 41 203-19 31 3 3 307-10 3 7 7 69-100 369 369 954-64 5 6 6 20-4 55 529-51 58 1 1 250-62 2 7-8 7-8 690-719 INSTITUTO BRASILEIRO DE DEFESA DO CONSUMIDOR (IDEC) INSTITUTO BRASILEIRO DE DEFESA DO CONSUMIDOR (IDEC) 201 201 14-7 25 3 3 198-204 16 16 15-24