1517-9702 1517-9702 S1517-97022019000100552 10.1590/s1678-4634201945193355 España España España 00 00 2019 00 00 2019 45

2008 2002 8 2 2 71-82 2013 29 3 3 1038-59 2014 2014 1 1 1 131-4 2012 7 2 2 112-21 2017 2011 83-96 2013 2009 2017 145-9 2017 6 2 2 135-43 2008 50 2 2 511-24 2013 185-8 2003 25 102 102 22-39 2012 38 38 59-66 2001 6 13 13 1-20 2014 12 43-52 2013 43 43 1-15 2013 2008 64 64 45-58 2015 2011 7 7 48-59 2015 16 1 1 58-68 2013 2017 65-88 2018 34 34 76-90 1995 22 1 1 4-83 2000 139-72 JISC - Joint Information Systems Committee 2012 2013 2011 12 3 3 2016 1991 2017 2013 19 3 3 472-84 2007 23 1 1 1-6 1990 1987 26 1 1 3-29 2000 1998 2015 20 65 65 461-79 2011 27 1 1 202-9 2018 22 2 2 1-18 2001 2015 2016 77-104 1991 2010 2013 173-5 2013 361 361 196-222 2014 47 1-15 2016 22 2 2 1-45 2001 9 5 5 1-6 2016 49 49 1-32 2013 16 1 1 351-74 2013 21-50 2016 2011 16 9 9 1995 35 5 5 25-30 2018 22 1 1 197-214