<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1676-2592</journal-id>
<journal-title><![CDATA[ETD Educação Temática Digital]]></journal-title>
<abbrev-journal-title><![CDATA[ETD]]></abbrev-journal-title>
<issn>1676-2592</issn>
<publisher>
<publisher-name><![CDATA[Universidade Estadual de Campinas - UNICAMP]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1676-25922013000100008</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Expectativas e satisfação dos estudantes em cursos em e-learning no ensino pós-graduado]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Lemos]]></surname>
<given-names><![CDATA[Susana]]></given-names>
</name>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pedro]]></surname>
<given-names><![CDATA[Neuza]]></given-names>
</name>
</contrib>
</contrib-group>
<aff id="A08">
<institution><![CDATA[,Instituto de Educação da Universidade de Lisboa  ]]></institution>
<addr-line><![CDATA[ ]]></addr-line>
<country>Portugal</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>04</month>
<year>2013</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>04</month>
<year>2013</year>
</pub-date>
<volume>15</volume>
<numero>01</numero>
<fpage>107</fpage>
<lpage>126</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S1676-25922013000100008&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S1676-25922013000100008&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S1676-25922013000100008&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[No presente estudo procurou-se recolher dados relevantes decorrentes da experiência de estudantes que frequentaram um curso pós-graduado em e-learning, na área da educação. O estudo explora a relação entre as expectativas dos estudantes e os seus níveis de satisfação num curso de Mestrado desenvolvido em 2010-2012. Procurou-se conhecer os motivos da opção dos estudantes pelo curso em e-learning, assim como caracterizar os seus níveis de expectativas iniciais e de satisfação. Procurou-se igualmente apurar os níveis de satisfação relativos aos itens que compõe cada dimensão e verificar como estas dimensões se relacionam entre si. Assumindo-se uma abordagem metodológica quantitativa, o estudo teve como participantes o grupo de estudantes que frequentou o curso em análise, aos quais foram aplicados dois questionários (no início e no final do curso). A análise dos dados foi realizada numa perspetiva multidimensional, considerando 9 dimensões: design e currículo do curso; coordenação; corpo docente e tutores; conteúdos programáticos; materiais disponibilizados; metodologias de trabalho; sistema de avaliação; serviços de apoio e infraestruturas tecnológicas. Os níveis de expetativas e de satisfação dos estudantes revelaram-se francamente favoráveis e indicadores de uma positiva experiência no curso. Reconhece-se que as diferentes dimensões se correlacionam entre si, com implicações diferenciadas nas estratégias de aperfeiçoamento, assim como se entende que esta investigação permite contribuir para a promoção da qualidade e do sucesso das iniciativas de e-learning no Ensino Superior.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[This study aims to collect relevant data regarding the experience of students who attended a post-graduate course in e-learning. The study explores the relationship between e-learning students’ expectations and their level of satisfaction in a Master degree program developed in 2010-2012. The purpose of the research is to know the reasons behind students choice for an e-learning course, as well as characterize the levels of students satisfaction in the e-learning post-graduate program, taking into account specific dimensions of the courses which were considered as benchmarks for the quality of this type of online learning initiative, as well as the levels of satisfaction towards each specific indicator identified in each dimension. It was also an aim of this study to understand how these dimensions relate to one another. Assuming a quantitative methodology of data collection and analysis, the study was based on student responses to two questionnaires applied at the beginning and at the end of the course. Both constructs, expectations and satisfaction, were analyzed from a multi-dimensional perspective and nine dimensions were considered: course design; coordination; faculty and tutors; curricular program; resources; learning methodologies; evaluation system; support services and technological infrastructures. The results of this study suggest that online students present relatively high levels of satisfaction, which points towards a positive learning experience. It is possible to note that there is a correlation between the different dimensions studied, consequently leading to different improvement strategies. Ultimately, this investigation aims to contribute to the promotion of quality and the success of e-learning initiatives in Higher Education.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[E-Learning]]></kwd>
<kwd lng="pt"><![CDATA[Ensino Superior]]></kwd>
<kwd lng="pt"><![CDATA[Estudantes]]></kwd>
<kwd lng="pt"><![CDATA[Expetativas]]></kwd>
<kwd lng="pt"><![CDATA[Satisfação]]></kwd>
<kwd lng="en"><![CDATA[E-Learning]]></kwd>
<kwd lng="en"><![CDATA[Higher Education]]></kwd>
<kwd lng="en"><![CDATA[Students]]></kwd>
<kwd lng="en"><![CDATA[Expectations]]></kwd>
<kwd lng="en"><![CDATA[Satisfaction]]></kwd>
</kwd-group>
</article-meta>
</front><body><![CDATA[  <font face="Arial, Helvetica, sans-serif"> <h2>Expectativas e satisfa&ccedil;&atilde;o dos estudantes em cursos em  e-learning no ensino p&oacute;s-graduado.</h2> <h3>Expectations and  satisfaction of students in e-learning courses in higher education.</h3>     <p>&nbsp;</p> <h4>Susana Lemos, Neuza Pedro    <br> </h4> </font>      ]]></body><back>
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