<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>2318-1338</journal-id>
<journal-title><![CDATA[Regae: Revista de Gestão e Avaliação Educacional]]></journal-title>
<abbrev-journal-title><![CDATA[Regae: Rev. Gest. Aval. Educ.]]></abbrev-journal-title>
<issn>2318-1338</issn>
<publisher>
<publisher-name><![CDATA[Universidade Federal de Santa Maria]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S2318-13382022000100217</article-id>
<article-id pub-id-type="doi">10.5902/2318133870246</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Fatores Determinantes Da Qualidade Do Relacionamento Entre Uma Instituição Pública De Ensino E Seus Egressos]]></article-title>
<article-title xml:lang="en"><![CDATA[Factors Determining The Quality Of The Relationship Between A Public Educational Institution And Its Graduates]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Koerich]]></surname>
<given-names><![CDATA[Adriana Back]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Borges]]></surname>
<given-names><![CDATA[Glauco José Ribeiro]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Casagrande]]></surname>
<given-names><![CDATA[Jacir Leonir]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Cremonezi]]></surname>
<given-names><![CDATA[Graziela Oste Graziano]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade do Sul de Santa Catarina Mestrado em Administração ]]></institution>
<addr-line><![CDATA[Palhoça SC]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Unisul Administração ]]></institution>
<addr-line><![CDATA[Palhoça SC]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade do Sul de Santa Catarina  ]]></institution>
<addr-line><![CDATA[Florianópolis SC]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af4">
<institution><![CDATA[,Universidade do Sul de Santa Catarina  ]]></institution>
<addr-line><![CDATA[Palhoça SC]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2022</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2022</year>
</pub-date>
<volume>11</volume>
<numero>20</numero>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S2318-13382022000100217&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S2318-13382022000100217&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S2318-13382022000100217&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[Resumo Neste estudo, são analisados os fatores determinantes da qualidade do relacionamento entre uma instituição pública de ensino e seus egressos. Trata-se de um estudo quantitativo-descritivo, cujos dados foram analisados por meio de estatística descritiva, análise fatorial confirmatória e modelagem de equações estruturais. Os resultados demonstram que os egressos possuem uma percepção significativamente positiva a respeito da qualidade do relacionamento com a sua instituição de origem, e que a qualidade dos serviços de ensino, qualidade dos serviços de suporte e administração e a imagem institucional exercem um papel determinante, positivo e direto sobre a qualidade desse relacionamento, ao passo que a qualidade do ambiente físico não apresentou evidências de influência sobre esta dimensão.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[Abstract This study analyzes the factors that determine the quality of the relationship between a public institution and its graduates. This is a quantitative-descriptive study, whose data were analyzed using descriptive statistics, confirmatory factor analysis and structural equation modeling. The results show that graduates have a significantly positive perception of the quality of their relationship with their institution of origin, and that the quality of teaching services, the quality of support and administration services and the institutional image play a decisive, positive and important role directly on the quality of this relationship, while the quality of the physical environment showed no evidence of influence on this dimension.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[marketing de relacionamento]]></kwd>
<kwd lng="pt"><![CDATA[qualidade do relacionamento]]></kwd>
<kwd lng="pt"><![CDATA[fatores determinantes]]></kwd>
<kwd lng="pt"><![CDATA[instituição de ensino]]></kwd>
<kwd lng="pt"><![CDATA[egressos]]></kwd>
<kwd lng="en"><![CDATA[relationship marketing]]></kwd>
<kwd lng="en"><![CDATA[relationship quality]]></kwd>
<kwd lng="en"><![CDATA[determinant factors]]></kwd>
<kwd lng="en"><![CDATA[educational institution]]></kwd>
<kwd lng="en"><![CDATA[graduates]]></kwd>
</kwd-group>
</article-meta>
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