<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>0102-4698</journal-id>
<journal-title><![CDATA[Educação em Revista]]></journal-title>
<abbrev-journal-title><![CDATA[Educ. rev.]]></abbrev-journal-title>
<issn>0102-4698</issn>
<publisher>
<publisher-name><![CDATA[Faculdade de Educação da Universidade Federal de Minas Gerais]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S0102-46982018000100025</article-id>
<article-id pub-id-type="doi">10.1590/0102-4698170488</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[MAPEAMENTO DE COMPETÊNCIAS DE SUPORTE E DE APOIO PEDAGÓGICO E ADMINISTRATIVO DE PROFISSIONAIS QUE ATUAM NA MODALIDADE A DISTÂNCIA]]></article-title>
<article-title xml:lang="en"><![CDATA[MAPPING THE MANAGEMENT AND PEDAGOGICAL SUPPORT COMPETENCES OF PROFESSIONALS WORKING WITH DISTANCE LEARNING]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Coelho Junior]]></surname>
<given-names><![CDATA[Francisco Antonio]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Faiad]]></surname>
<given-names><![CDATA[Cristiane]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rêgo]]></surname>
<given-names><![CDATA[Mariana Carolina Barbosa]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade de Brasília  ]]></institution>
<addr-line><![CDATA[Brasília DF]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Instituto Federal de Brasília  ]]></institution>
<addr-line><![CDATA[Brasília DF]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>00</month>
<year>2018</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>00</month>
<year>2018</year>
</pub-date>
<volume>34</volume>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S0102-46982018000100025&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S0102-46982018000100025&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S0102-46982018000100025&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[RESUMO: O presente estudo teve como objetivo diagnosticar, empiricamente, as competências profissionais (técnicas e comportamentais), de apoio e suporte administrativo, pedagógico e secretarial, de cursos a distância ofertados no âmbito da Universidade Aberta do Brasil. Por meio de duas etapas empíricas foi realizada pesquisa com desenho multimétodo sequencial, que envolveu fase qualitativa, composta por análise documental e realização de nove entrevistas semiestruturadas, e fase quantitativa, com aplicação de questionário totalmente estruturado. O tratamento dos dados foi feito por análise de conteúdo e análise estatística. Os resultados indicaram baixas lacunas de competência, o que sugere que as atividades de captação, treinamento e desenvolvimento de competências provavelmente têm sido realizadas de forma condizente com as necessidades das atribuições das equipes secretariais e de apoio. Recomenda-se, para pesquisas futuras, que se utilize avaliação por múltiplas fontes e a validação psicométrica do instrumento de competência, para identificar suas evidências de validade interna e externa.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[ABSTRACT: The aim of the present study was to empirically diagnose the professional competencies (technical and behavioral) concerning the management, pedagogical and secretarial support in distance learning courses provided by Brazil Open University. A sequential mixed model design was applied through two empirical stages, which encompassed one qualitative stage composed of documental analysis and of the conduction of nine semi-structured interviews; and the was based on the application of a totally structured questionnaire. Data treatment was conducted through content and statistical analysis. Results showed low competence gaps, fact that suggests that activities focused on recruitment, training and on competence development have been possibly performed in compliance with the attributes needed by the secretarial and support teams. It is recommended to apply data evaluations based on multiple sources and on the psychometric validation of the competence instrument in further studies in order to identify its internal and external validity evidences.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Competências Profissionais]]></kwd>
<kwd lng="pt"><![CDATA[Universidade Aberta do Brasil (UAB)]]></kwd>
<kwd lng="pt"><![CDATA[Gaps de Competências]]></kwd>
<kwd lng="pt"><![CDATA[Educação a Distância]]></kwd>
<kwd lng="en"><![CDATA[Professional skills]]></kwd>
<kwd lng="en"><![CDATA[Brazil Open University (Universidade Aberta do Brasil - UAB)]]></kwd>
<kwd lng="en"><![CDATA[Skill gaps]]></kwd>
<kwd lng="en"><![CDATA[Distance learning]]></kwd>
</kwd-group>
</article-meta>
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