<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1414-4077</journal-id>
<journal-title><![CDATA[Avaliação: Revista da Avaliação da Educação Superior (Campinas)]]></journal-title>
<abbrev-journal-title><![CDATA[Avaliação (Campinas)]]></abbrev-journal-title>
<issn>1414-4077</issn>
<publisher>
<publisher-name><![CDATA[Publicação da Rede de Avaliação Institucional da Educação Superior (RAIES), da Universidade Estadual de Campinas (UNICAMP) e da Universidade de Sorocaba (UNISO)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1414-40772020000300525</article-id>
<article-id pub-id-type="doi">10.1590/s1414-40772020000300002</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Análise da gestão dos Programas de Pós-Graduação baseada no resultado da avaliação CAPES por meio da matriz importância-desempenho]]></article-title>
<article-title xml:lang="en"><![CDATA[Analysis of management of graduate programs through the Importance-Performance Analysis (IPA)]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Rolim]]></surname>
<given-names><![CDATA[Paulo Yvens Farias]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Ramos]]></surname>
<given-names><![CDATA[Anatália Saraiva Martins]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal da Paraíba Prefeitura Universitária ]]></institution>
<addr-line><![CDATA[João Pessoa PB]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal do Rio Grande do Norte Centro de Ciências Sociais Aplicadas Programa de Pós-graduação em Gestão da Informação e do Conhecimento]]></institution>
<addr-line><![CDATA[Natal RN]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2020</year>
</pub-date>
<volume>25</volume>
<numero>3</numero>
<fpage>525</fpage>
<lpage>545</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S1414-40772020000300525&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S1414-40772020000300525&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S1414-40772020000300525&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[A avaliação, controle e gestão da pós-graduação no Brasil é promovida pela Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES) e os programas que não possuem um plano estratégico formal desenvolvem suas ações baseadas no objetivo de cumprir com os requisitos do sistema de avaliação. O objetivo geral desta pesquisa é analisar o desempenho de 40 dos programas de pós-graduação stricto sensu na modalidade acadêmica da Universidade Federal do Rio Grande do Norte (UFRN) por meio da utilização da Análise Importância-Desempenho (AID) conforme proposta por Martilla e James (1977) e Sever (2014). O estudo tem caráter descritivo, desenvolvido por meio de revisão bibliográfica e pesquisa documental. Foram analisados um total de 1.124 itens das avaliações trienais 2010 e 2013 da CAPES, coletados de 80 fichas de avaliações de programas de pós-graduação, dos quais foram levantados o peso (importância) e a avaliação (desempenho) atribuída aos mesmos. O resultado da pesquisa é o diagnóstico geral da performance dos programas, identificando os itens cruciais relacionados com as forças e oportunidades de melhoria observados no resultado da avaliação dos programas de pós-graduação da UFRN.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[The evaluation, control and management of post-graduation in Brazil are promoted by the Coordination for the Improvement of Higher Education Personnel (CAPES), while the programs that do not have any strategic plan develop their actions aiming to comply the requirements of this evaluation system. The general purpose of this research is to analyze the performance of 40 Postgraduation Stricto Sensu programs in the academic modality of the Federal University of Rio Grande do Norte (UFRN) using Importance-Performance Analysis (AID) proposed by Martilla and James (1977) and Sever (2014). The study has a descriptive nature, constructed through bibliographical review and documentary research. For this purpose, 1.124 items of CAPES triennial evaluations (2010 and 2013) were analyzed, collected from 80 evaluation forms of postgraduate programs. The weight (importance) and the evaluation (performance) granted to them were evaluated. The result of the research is the general diagnosis of the performances of the programs, identifying the crucial items related to the efforts and opportunities for improvement detected in the result of the evaluation of UFRN&#8217;s programs.]]></p></abstract>
<kwd-group>
<kwd lng="pt"><![CDATA[Avaliação CAPES]]></kwd>
<kwd lng="pt"><![CDATA[Gestão da Informação e do Conhecimento]]></kwd>
<kwd lng="pt"><![CDATA[Análise Importância-desempenho]]></kwd>
<kwd lng="en"><![CDATA[CAPES evaluation]]></kwd>
<kwd lng="en"><![CDATA[Information and knowledge management]]></kwd>
<kwd lng="en"><![CDATA[Importance-performance Analysis]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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