<?xml version="1.0" encoding="ISO-8859-1"?><article xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<front>
<journal-meta>
<journal-id>1414-4077</journal-id>
<journal-title><![CDATA[Avaliação: Revista da Avaliação da Educação Superior (Campinas)]]></journal-title>
<abbrev-journal-title><![CDATA[Avaliação (Campinas)]]></abbrev-journal-title>
<issn>1414-4077</issn>
<publisher>
<publisher-name><![CDATA[Publicação da Rede de Avaliação Institucional da Educação Superior (RAIES), da Universidade Estadual de Campinas (UNICAMP) e da Universidade de Sorocaba (UNISO)]]></publisher-name>
</publisher>
</journal-meta>
<article-meta>
<article-id>S1414-40772021000300759</article-id>
<article-id pub-id-type="doi">10.1590/s1414-40772021000300007</article-id>
<title-group>
<article-title xml:lang="pt"><![CDATA[Percepção da transparência no ensino superior: um olhar além dos aspectos legais]]></article-title>
<article-title xml:lang="en"><![CDATA[Transparency perception in higher education: an analysis beyond legal aspects]]></article-title>
</title-group>
<contrib-group>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Vieira]]></surname>
<given-names><![CDATA[Kelmara Mendes]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Visentini]]></surname>
<given-names><![CDATA[Monize Sâmara]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
<contrib contrib-type="author">
<name>
<surname><![CDATA[Pegoraro]]></surname>
<given-names><![CDATA[Daniela]]></given-names>
</name>
<xref ref-type="aff" rid="Aff"/>
</contrib>
</contrib-group>
<aff id="Af1">
<institution><![CDATA[,Universidade Federal de Santa Maria Programa de Pós-Graduação em Administração Pública ]]></institution>
<addr-line><![CDATA[Santa Maria RS]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af2">
<institution><![CDATA[,Universidade Federal da Fronteira Sul Programa de Pós-Graduação em Desenvolvimento e Políticas Públicas ]]></institution>
<addr-line><![CDATA[Cerro Largo RS]]></addr-line>
<country>Brazil</country>
</aff>
<aff id="Af3">
<institution><![CDATA[,Universidade Federal de Santa Maria Programa de Pós-Graduação Gestão das Organizações Públicas ]]></institution>
<addr-line><![CDATA[Santa Maria RS]]></addr-line>
<country>Brazil</country>
</aff>
<pub-date pub-type="pub">
<day>00</day>
<month>09</month>
<year>2021</year>
</pub-date>
<pub-date pub-type="epub">
<day>00</day>
<month>09</month>
<year>2021</year>
</pub-date>
<volume>26</volume>
<numero>3</numero>
<fpage>759</fpage>
<lpage>780</lpage>
<copyright-statement/>
<copyright-year/>
<self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_arttext&amp;pid=S1414-40772021000300759&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_abstract&amp;pid=S1414-40772021000300759&amp;lng=en&amp;nrm=iso"></self-uri><self-uri xlink:href="http://educa.fcc.org.br/scielo.php?script=sci_pdf&amp;pid=S1414-40772021000300759&amp;lng=en&amp;nrm=iso"></self-uri><abstract abstract-type="short" xml:lang="pt"><p><![CDATA[O objetivo principal do estudo é o de avaliar como as partes interessadas de uma Instituição de Ensino Superior (IES) percebem, para além dos aspectos legais, as práticas de transparência que nela estão sendo aplicadas, considerando as características das informações divulgadas, bem como da transparência em si. Também são avaliadas as percepções dos usuários dos canais de atendimento ao cidadão, como e-sic e ouvidoria, quanto às características das informações e da resposta recebidas. Uma metodologia de avaliação (índices) dessas três dimensões de percepção (informações, transparência da instituição e resposta recebida) é desenvolvida e testada com 1070 stakeholders da IES, por meio da aplicação de um questionário estruturado, validado por especialistas. Os resultados para o Índice de Percepção da Informação indicam que a instituição apresenta informações adequadas e o Índice de Percepção da Transparência permitiu a classificação da instituição no nível bom. Quanto à percepção das respostas recebidas, uma parcela dos usuários não obteve a resposta esperada (solicitação atendida no prazo), mas, no geral, a maioria percebe a resposta recebida como adequada. Conclui-se que, de maneira geral, a IES investigada tem uma boa avaliação da transparência por parte de seus stakeholders. O instrumento e a metodologia desenvolvidos neste estudo podem ser aplicados em diferentes instituições para a avaliação da transparência.]]></p></abstract>
<abstract abstract-type="short" xml:lang="en"><p><![CDATA[The main objective of the study is to evaluate how the stakeholders of a Higher Education Institution (HEI) perceive, in addition to the legal aspects, the transparency practices that are being applied by the institution, considering the characteristics of the information disclosed, as well as the transparency itself. The perception of users of citizen service channels such as e-sic and ombudsman regarding the characteristics of the information and response received are also evaluated. A methodology (index) for assessing these three dimensions of perception (information, institution transparency and response received) is developed and tested with 1070 HEI stakeholders, by applying a structured questionnaire validated by experts. The results for the Information Perception Index indicate that the institution has adequate information and the Transparency Perception Index allowed the institution to be rated at a good level. Regarding the perception of the responses received, a portion of users did not get the expected response (request met on time), but in general, most perceive the response received as adequate. It is concluded that, in general, the investigated HEI has a good evaluation of transparency by its stakeholders. The instrument and methodology developed in this study can be applied in different institutions for transparency assessment.]]></p></abstract>
<kwd-group>
<kwd lng="en"><![CDATA[Information]]></kwd>
<kwd lng="en"><![CDATA[Perception]]></kwd>
<kwd lng="en"><![CDATA[Evaluation]]></kwd>
<kwd lng="pt"><![CDATA[Informação]]></kwd>
<kwd lng="pt"><![CDATA[Percepção]]></kwd>
<kwd lng="pt"><![CDATA[Avaliação]]></kwd>
</kwd-group>
</article-meta>
</front><back>
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