1676-2592 1676-2592 S1676-25922021000401003 10.20396/etd.v23i4.8658827 Brasil Dinamarca Brasil Brasil Brasil Brasil Brasil Brasil Brasil 00 10 2021 00 10 2021 23 4 1003 1021

ASIAN PRODUCTIVITY ORGANIZATION 2020 2015 2011 20 1-2 1-2 93-121 2016 San Francisco, California 965-79 2012 12 139 139 18-24 2016 25 4 4 559-66 2006 2. ed 2016 2017 1998 2019 43 7 7 1209-27 2001 2001 Hawaii, USA 1-7 2020 58 3 3 341-56 2013 2017 17 3 3 427-54 2009 29 6 6 33-8 2012 17 2 2 59-80 2002 2002 New Orlens, LA, USA 1-10 2003 2 4 4 2020 142-60 2007 4. ed 2015 21 2 2 222-42 2014 2008 2016 2016 Aracajú 477-85 2009 2017 158-66 2008 28 61-7 2019 33 5 5 954-64 2019 49 2 2 442-59 2015 2018 2003 2003 São Paulo 1-12 2012 2005 2016 2 155-73 2017 27 715-40 2019 a 2019 b 15 37 37 2006 10 2 2 75-94 2006 2006 Rio de Janeiro 1993 7 4 4 295-310 1998 2004 68 3 3 2008 9 5 5 2-3 2010 179-98 2002 2010 4. ed