0104-70430104-7043S0104-7043201600030015510.2015/01047043v25n472016155EspañaEspañaEspaña00122016001220162547155172202017-3255341174-82104141203-193133307-1037769-100369369954-6456620-455529-515811250-6227-87-8690-719INSTITUTO BRASILEIRO DE DEFESA DO CONSUMIDOR (IDEC)INSTITUTO BRASILEIRO DE DEFESA DO CONSUMIDOR (IDEC)20120114-72533198-204161615-24