Resumen

LANA, Mariana Ribeiro Volpini; GUIMARAE, Igor Batista  y  SALEME, Cristina Said. USE OF QUALITY TOOLS TO IMPROVE THE MANAGEMENT PROCESS OF AN UNDERGRADUATE COURSE. Regae: Rev. Gest. Aval. Educ. [online]. 2023, vol.12, n.21, e83988.  Epub 20-Mar-2024. ISSN 2318-1338.  https://doi.org/10.5902/2318133883988.

Abstract

Through this article, we report the experience of using a quality management system in the planning and execution of an action plan for a Physical Therapy course at a private Brazilian higher education institution with ISO9001 certification. We also describe the proposed actions and the achieved outcomes. This is a descriptive, narrative study of the experiential type, presenting the results of the actions proposed within an action plan. The management tool proved capable of effectively organizing the rescheduling of in-person practical disciplines for the year 2020, which had been disrupted by the Covid-19 pandemic. It successfully balanced student and teacher schedules with laboratory availability in accordance with the academic activities of the year 2021.

Palabras clave : action plan; higher education; Covid-19 pandemic.

        · resumen en Portugués     · texto en Portugués     · Portugués ( pdf )